Customer Service Portal

Customer Service Portal Transaction History

If you need to request an IO for top-up, please go to REQUEST IO (http://io.baiduhk.com.hk).

Currency : View Latest Exchange Rate
(Exchange rate is based on payment settlement date)

Email (only one email account is allowed) :

Remarks:

Banking Slip/ Signed IO

(Only accept the payment from the company of signed IO which is Party A of the IO. Both third party and personal payment are not acceptable.)

Transaction Details

(In case of any dispute arising from the amount discrepancy led by cross-month submission, exchange rate, bank charge etc., our record shall be final and conclusive.)

Baidu Username	Payment Type	Amount	Amount(CNY)	Launch and run the campaign automatically once the top-up process is completed	Operate
				Yes No
	Receipt Total Amount:

*Please select "Infeed Topup" in "Payment Type" to indicate budget for Infeed Ad Pool, Infeed Ad is using a different funding pool for top-up.

Important Instructions:

1) Enter the budget amount, default in CNY. If other currency is paid, as Baidu account only accepts CNY, budget will be converted to CNY and account will be top-up according to the exchange rates listed in http://automation.baiduhk.com.hk/ajax/latestexchangerate

2) Baidu account is set to auto-run once top-up is completed in default, please select "No" for specific start date.

Verification Code:

Verification Code